Gen-X Return & Shipping Policy

The Gen-X® Archery (“Gen-X”) Return and Shipping Policy applies to the website

Return Policy

If something about your bow is not quite what you were aiming for and you want to make a return or exchange, don’t shoot your bow. As long as your Gen-X bow is still unused, we’re happy to work with you to make sure you get the product that’s right for you.

First, locate your product’s serial number and proof of purchase and then contact customer service to obtain a return authorization number to be included with your return.

Customer Service: or (608) 269-0832.

Please note:

Shipping / Delivery Policy

Most items will ship within two (2) business days of purchase. Custom orders may take longer, but typically ship within five (5) business days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: United Parcel Service (UPS), FedEX or U.S. Postal Service (USPS). Sorry, but we cannot ship to P.O. Boxes.

If you are estimating delivery, please note the following:

If you require expedited shipping, please call us at (608) 269-0832 for charges.

Shipping and Handling Costs

Shipping charges vary and are as outlined on each individual product page. Wisconsin residents will be charged sales tax as it pertains to the county of delivery.

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